Overlook Medical Center: Automating Newborn Notifications & After-Hours Coverage

How Paratus Health AI ensures doctors are prepared for every newborn case—even after hours

Challenge: Critical Notifications After Hours

At Overlook Medical Center, newborn notifications are essential to prepare pediatricians and affiliated clinics. Traditionally, these alerts relied on manual after-hours phone calls:

• Nurses or hospital staff had to phone clinic lines directly
• After-hours answering services often missed or delayed messages
• Doctors sometimes received incomplete or late updates
• Clinics spent next-day hours chasing down details instead of focusing on care

This manual process created risks in continuity of care and unnecessary stress on staff.

Results at a Glance

Key Impact Metrics

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The AI Solution Implemented

Overlook deployed Paratus Health’s clinical-grade AI voice assistant to take over the after-hours line for newborn notifications.

How It Works:

• Receives calls from hospital staff about new births
• Extracts structured details: baby’s name, birth time, condition, maternal details, next steps
• Automatically delivers notifications to the correct clinic and on-call doctor
• Escalates urgent cases immediately via preferred channel (SMS, EHR inbox, or direct call)
• Provides a full log of every notification for clinic staff in the morning

Business & Clinical Outcomes

1. Improved Patient Safety
   Doctors are always in the loop—no missed newborn cases, no care gaps.
2. Operational Efficiency
   Nurses no longer spend time on manual phone trees. Clinics receive structured data instead of fragmented messages.
3. Cost & Time Savings
   Eliminated the need for third-party answering services and reduced admin overhead.
4. Higher Provider Satisfaction
   Doctors and staff report reduced stress knowing notifications are handled consistently and accurately.

About Overlook Medical Center

• Location: Summit, NJ
• Affiliation: Atlantic Health System
• Focus: Regional leader in maternity and pediatric care
• Network: Dozens of affiliated pediatric practices and specialty clinics

“What used to depend on midnight phone calls is now handled instantly and flawlessly by AI. Our doctors never miss a newborn notification.”
— Clinical Administrator, Overlook Medical Center

Ready to Modernize After-Hours Coverage?

Paratus Health helps hospitals and clinics replace answering services with reliable, real-time AI notifications.

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