Avante Medical Center: AI-Powered Scheduling & Patient Outreach Automation

How Paratus Health AI eliminated missed calls, increased appointment throughput, and restored 10+ hours of clinical staff time weekly — without adding headcount

Challenge: High Call Volume, Inefficiency, and Lost Revenue

At Avante Medical Center, patient demand regularly exceeded the front desk’s capacity. Despite a dedicated team, traditional workflows resulted in:

Long hold times and abandoned calls during peak hours
Delayed scheduling and rescheduling
Staff spending hours on reminders, follow-ups, and no-show recovery
Clinical providers waiting on incomplete or late information
Patients struggling to access the clinic quickly

The result: lost appointments, reduced provider efficiency, and frustrated patients.

Results at a Glance

Key Impact Metrics

The AI Solution Implemented

Avante Medical Center deployed Paratus Health’s clinical-grade AI voice assistant to manage scheduling, handle inbound calls, and automate patient outreach.

`100% answered`	Every patient call answered instantly — no more missed or abandoned calls
`24/7 coverage`	Scheduling, reminders, and outreach automated day and night
`2–5 min faster`	Average time saved per scheduling request with direct AI booking
`2 FTEs`	Front desk time saved through automated outreach and call handling

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The AI Solution Implemented

Avante Medical Center deployed Paratus Health’s clinical-grade AI voice assistant to fully automate scheduling and patient communication.

How It Works:

Instantly answers all patient calls — even simultaneously
Books, reschedules, and cancels appointments with real-time EHR sync
Handles FAQs (location, hours, insurance, services)
Executes automated outreach:
- Reminders
- Reschedule prompts
- Follow-up care
- No-show recovery
Escalates complex issues directly to staff
Provides structured logs & transcripts for audit and continuity

Business & Clinical Outcomes

Stronger Clinical Throughput

Providers benefit from fuller schedules, fewer gaps, and better-prepared patients.

Improved Access to Care

Patients get immediate support 24/7 — no voicemail, no delays, no hold times.

Lower Operational Burden

AI handles repetitive communication tasks so staff can focus on in-person patient care.

Higher Financial Performance

By recovering missed calls and reducing no-shows, the clinic protects tens of thousands of dollars in annual revenue.

About Avante Medical Center

Location: Alaska
Specialty: Multi-specialty medicine
Patient Volume: High-throughput outpatient clinic
Focus: Delivering timely, personalized patient care supported by modern workflows

“Paratus Health’s AI has transformed how we handle scheduling and outreach. Our patients get instant responses, and our staff finally has time to focus on what matters.”
— Practice Administrator, Avante Medical Center